
TJ Vickers Shrewsbury
Visit WebsiteTJ Vickers Shrewsbury Verified Purchases
Total Active Purchases:
1090
(Verified: 1090)

TJ Vickers Shrewsbury staff were good because of the great attention I received.
Hi Mr Vickers,
We were delighted that you chose T J Vickers Shrewsbury once again for your vehicle purchase. Thank you for taking the time to complete our customer review.
We hope to see you for your next purchase in a couple of years time.
Regards
T J VIckers Shrewsbury

I would not recommend TJ Vickers Shrewsbury because when we arrived to collect the car no-one was aware we were coming. Both the salesman who initially dealt with and the sales manager I had previously spoken to were on a day off, so despite us agreeing with them the day we would collect the vehicle, no-one at the garage that day was ready for us. Then during the handover process we found out that all the documents were on line only. No-one had told us about this before we arrived. Furthermore all of the documents should have been set up in my wife's name but they had been set up in my name so the girl doing the handover had to go to the back office for about half an hour and get everything changed. Whilst she was very helpful and sorted all of it out, it did feel that she had been rather dumped on by her colleagues who had not passed on the correct information, nor advised their colleagues that we were due on that day.
Dear Mr Rowland-Jones, TJ Vickers Shrewsbury sales team apologises for your handover experience. We understand that sadly you have not received the quality of service that we strive to achieve and therefore we have internally reviewed our handover process to ensure there is no disruption in a good customer experience when the handover takes place on a salesperson's day off.
We would like to offer you a Goodwill gesture please call Steve Carter on 01743 460777 to discuss.

The staff at TJ Vickers Shrewsbury were good because Barry is very friendly and helpful and we were pleased with the deal we got. Steve Carter is very helpful if we need tge car to in for any reason too.
Hi Mrs Farrow,
Thank you for completing our customer review. We are delighted that you are pleased with the level of service that we offer and that you are rewarding us with a 5* Review.
Kind Regards
Barry & Steve T J Vickers Shrewsbury

Thank you Mr Morgan for your 5* and returning to us for a second vehicle purchase.
Kind Regards
T J Vickers Shrewsbury

I would recommend TJ Vickers Shrewsbury to friends and family because the service was brilliant and they offered a fair price on my trade in
Hello Mr Griffiths thank you for your 5* Review. We are delighted with your comments and would like to thank you for taking the time to complete our survey. Kind Regards T J Vickers Shrewsbury.

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